Award: Career Certificate
Pathway to Associate Degree: Business Administration (BSAAS)
Program Location: Elkhorn valley Campus, Fort Omaha Campus, Elkhorn Valley Campus, Online
Graduation Requirements: 27 credit hrs.
The role of a Customer Experience (CX) specialist is to deliver a smooth, unfragmented and consistent customer experience across all touchpoints and at all stages of the buyer journey so that customers build brand loyalty, refer their friends, and leave positive customer reviews that help the business retain revenue and earn new customers.