Customer Experience Specialist (CXSCC)

Award: Career Certificate

Pathway to Associate Degree: Business Administration (BSAAS)

Program Location: Elkhorn valley Campus, Fort Omaha Campus, South Omaha Campus, Online

Graduation Requirements: 27 credit hrs.

The role of a Customer Experience (CX) specialist is to deliver a smooth, unfragmented and consistent customer experience across all touchpoints and at all stages of the buyer journey so that customers build brand loyalty, refer their friends, and leave positive customer reviews that help the business retain revenue and earn new customers.

Required Courses for Customer Experience Specialist Career Certificate

BSAD 1000 - Introduction to Business 4.5 Credits
BSAD 1600 - Organizational Behavior 4.5 Credits
BSAD 1620 - Business Communication 4.5 Credits
MGMT 2100 - Principles of Management 4.5 Credits
MRKT 1600 - Consumer Behavior 4.5 Credits
MRKT 1610 - Customer Service 4.5 Credits