Customer Experience Specialist (CXSCC)

Location(s): Fort Omaha Campus, South Omaha Campus, Elkhorn Valley Campus, Online

Award: Career Certificate

Pathway to Associate Degree: Business Administration (BSAAS)

Academic Focus Area: Business

The role of a Customer Experience (CX) specialist is to deliver a smooth, unfragmented and consistent customer experience across all touchpoints and at all stages of the buyer journey so that customers build brand loyalty, refer their friends, and leave positive customer reviews that help the business retain revenue and earn new customers.

Graduation Requirements

To earn this degree, a student must complete all required courses.

Total credit hours required: 27.0

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Tuition Information

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Scholarships

Required Courses for Customer Experience Specialist Career Certificate

BSAD 1000 - Introduction to Business 4.5 Credits
BSAD 1600 - Organizational Behavior 4.5 Credits
BSAD 1620 - Business Communication 4.5 Credits
MGMT 2100 - Principles of Management 4.5 Credits
MRKT 1600 - Consumer Behavior 4.5 Credits
MRKT 1610 - Customer Service 4.5 Credits

Program Level Student Learning Outcomes

Apply core concepts of customer service relative to the customer experience
Analyze the role and functions of the business organization relative to the customer experience.
Utilize basic business principles in enhancing the customer experience.
Apply consumer behavior principles to the customer experience.