INFO 1218 - Administrative Professional Practices

4.5 Credits

Students learn the knowledge and skills essential for success in administrative support roles across a variety of professional settings. Students explore the evolving responsibilities of administrative professionals, focusing on workplace communication, organizational strategies, office technologies, and professional behavior. Topics include time and task management, meeting coordination, records management, business communication, ethical decision-making, and customer service. Students investigate the supportive role of artificial intelligence (AI) in the workplace.

Lecture Hours: 4.5
Lab Hours: 0.0
Internship Hours: 0.0
Clinical or Practicum Hours: 0.0

Course Objectives

Demonstrate professionalism in administrative roles by applying ethical behavior, professional image, and workplace etiquette.

Apply organizational and self-management strategies to set goals, manage time, and maintain productivity.

Evaluate ethical decision-making and its impact on individuals, teams, and organizations.

Collaborate effectively within workplace teams by recognizing roles, responsibilities, and strategies for success.

Deliver excellent customer service by responding to client needs with professionalism and adaptability.

Communicate effectively in professional settings through verbal, nonverbal, written, and digital channels.

Utilize technology for communication and collaboration by managing digital tools, records, and security practices.

Coordinate meetings and events using appropriate scheduling, logistics, and documentation procedures.

Manage workplace processes by maintaining physical and electronic records, handling mail, and supporting travel and financial processes.

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