MGMT 1300 - Introduction to Quality Management

4.5 Credits

Students learn the origin and philosophy of quality management and the considerations in adopting such a philosophy. Students explore how quality products and services best determine the success of an organization and examine quality management through both historical and current frameworks. Topics include the history of quality management, the pivotal individuals involved in the development of the quality management, the ramifications of adopting a quality management philosophy and impacts to an organization’s human resources.

Lecture Hours: 4.5
Lab Hours: 0.0
Internship Hours: 0.0
Clinical or Practicum Hours: 0.0

Course Objectives

Identify the origin and explain the philosophy of quality management
Explain the foundation of quality management principles
Discuss how organization practice quality management
Demonstrate statistical methods in quality management
Differentiate Six Sigma, Baldridge and process improvement best practices
Analyze a quality management business case and construct a business proposal
Analyze business strategy within the framework of quality management
Discuss leadership in quality management
Analyze a quality management business case and construct a business proposal

View Class Schedule