1. Demonstrate knowledge of Toyota history and principles.
2. Identify and describe Toyota technology.
3. Identify and describe proper safety procedures.
4. Identify and describe proper handling, disposal and protection needed in using common shop materials.
5. Identify and describe location of service information.
6. Demonstrate knowledge of Vehicle Identification Numbers.
7. Locate and describe the use of information labels on Toyota vehicles.
8. Describe Toyota’s engine and transmission identification system.
9. Identify and describe the proper selection and use of hand tools in a shop environment.
10. Perform typical measurements and conversions used in a shop environment.
11. Describe and demonstrate the proper procedure to lift a vehicle using a floor jack and jack stands and using a typical vehicle hoist.
12. Perform a Pre-Delivery Service on a vehicle.
13. Perform a general maintenance service on a vehicle.
14. Identify and describe tire information and perform proper service and repair procedures.
15. Demonstrate ability to write an estimate for various repairs.
16. Demonstrate ability to complete a repair order.
17. Demonstrate knowledge of Toyota 6-step diagnostic process.
18. Demonstrate the ability to properly submit a warranty claim.
