MDST 1020 - Administrative Procedures I

4.5 Credits

This course teaches students word processing skills, medical transcription, appointment scheduling, and the scheduling of inpatient and outpatient procedures.

Prerequisites: (1) Acceptance into the Medical Assisting program

Lecture Hours: 4.5
Lab Hours: 0.0
Internship Hours: 0.0
Clinical or Practicum Hours: 0.0

Course Objectives

Upon completion of this course with, the student should be able to:
Perform basic clerical functions
Schedule, coordinate, and monitor appointments
Schedule inpatient/outpatient admissions and procedures
Perform medical transcription
Perform word processing applications, written correspondence using various formats, correct grammar
Perform proper telephone etiquette
Understand, Identify, and perform proper patient interview techniques, cultural diversity, and appropriate dialogue among health care partners
Apply bookkeeping skills, document & maintain accounting and banking records, accounts payable & receivable and process payroll
Demonstrate and identify the components of proper office management techniques
Demonstrate, identify the requirements for managing inventory and supplies, and develop inventory and supply list

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