INFO 2942 - IT Support Capstone

4.5 Credits

This capstone course provides students with a culminating, project-based experience that integrates technical, operational, and professional skills acquired throughout the IT Support Career Certificate program. Students will design, implement, document, and present a real-world IT support solution that reflects industry practices, service management principles, and organizational needs. Emphasis is placed on problem-solving, documentation, communication, and operational readiness within an IT support environment.

Prerequisites: (1) Instructor Approval

Lecture Hours: 4.5
Lab Hours: 0.0
Internship Hours: 0.0
Clinical or Practicum Hours: 0.0

Course Objectives

Analyze an IT support problem and define project scope, requirements, and success criteria.
Design and implement a practical IT support solution using appropriate tools, systems, and workflows.
Integrate skills from prior coursework, including scripting, system support, service management, and documentation.
Apply troubleshooting, testing, and validation techniques to ensure solution effectiveness.
Produce clear technical documentation suitable for IT support teams and end users.
Demonstrate professional communication through written reports and oral presentations.
Evaluate their solution against operational, security, and maintainability considerations.

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