HIMS 1250 - Medical Office Management

4.5 Credits

This course addresses the intricacies of managing a medical office and the core knowledge needed of a medical office manager. Students will gain knowledge in regulatory compliance; personnel and front office management; staffing models; coaching and mentoring of staff; concepts of marketing using websites, social media, and branding; conducting meetings; working with suppliers and service contracts; financial management and operating budgets; creating and maintaining office policies and procedures; risk management; patient satisfaction; healthcare reform; and health information technology.

Lecture Hours: 4.5
Lab Hours: 0.0
Internship Hours: 0.0
Clinical or Practicum Hours: 0.0

Course Objectives

Discuss the role of the health services administrator and professionals and settings in which they work.
Describe the importance of cultivating effective communication skills in a variety of circumstances and the barriers that can impact communication.
Identify the basic principles of medical office accounting, reimbursement methodologies, human resource and inventory management.
Explain the importance of providing quality care and running a financially-solvent practice.
Justify the significance of business processes and work flow, documentation, and practice management software.
Recognize the importance of performance improvement, risk management and disaster planning.
Explain how the strengths and weakness of a medical practice may affect patient loyalty, marketing, and patient demographics.
Interpret the legalities and ethical issues in managing a medical office.
Practice critical thinking and problem-solving skills used by health service administrators and medical office managers.

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