Jul 25, 2024  
2024-2025 Catalog 
    
2024-2025 Catalog

Customer Experience Specialist (CXSCC)

Location(s): Fort Omaha Campus, South Omaha Campus, Elkhorn Valley Campus, Online


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Award: Career Certificate
Pathway to Associate Degree: Business Administration (BSAAS)
Academic Focus Area: Business
 
The role of a Customer Experience (CX) specialist is to deliver a smooth, unfragmented and consistent customer experience across all touchpoints and at all stages of the buyer journey so that customers build brand loyalty, refer their friends, and leave positive customer reviews that help the business retain revenue and earn new customers.
 
Graduation  Requirements
To earn this degree, a student must complete all required courses.
Total credit hours required:​ 27.0
 

Links to Additional Resources



 

Required Courses for Customer Experience Specialist Career Certificate


Program Level Student Learning Outcomes


  1. Apply core concepts of customer service relative to the customer experience 
  2. Analyze the role and functions of the business organization relative to the customer experience. 
  3. Utilize basic business principles in enhancing the customer experience. 
  4. Apply consumer behavior principles to the customer experience. 

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