Program: Information Technology - Desktop Support Specialist (ITDS1) - Metropolitan Community College

Mar 28, 2025

2022-2023 Course Catalog

Award: Associate in Applied Science Degree
Program Location: South Omaha Campus, Online

This program provides critical services to ensure effective IT operations. Students gain a diverse set of skills to provide desktop support covering a multitude of technologies including software support, hardware support, basic networking skills, telephony support, security and a wide range of other technology issues.

Graduation Requirements
Major Requirements: 13.5
Option Requirements: 58.5
General Education: 22.5
Total credit hours required: 94.5

Major Requirements for Information Technology

INFO 1000 - Workplace Skills for It Professionals 4.5 Credits
INFO 1002 - Introduction to Information Technology 4.5 Credits
INFO 2805 - Network and Information Security Basics 4.5 Credits

Option Requirements for Desktop Support Specialist

INFO 1022 - Business Telecommunication Systems 4.5 Credits
INFO 1030 - Introduction to Service Desk Operations 4.5 Credits
INFO 1200 - Cisco Introduction to Networks 4.5 Credits
INFO 1201 - Cisco Switching, Routing, and Wireless 4.5 Credits
INFO 1105 - IT Essentials PC Repair I 4.5 Credits
INFO 1110 - Windows Operating Systems I 4.5 Credits
INFO 1120 - Windows Operating Systems II 4.5 Credits
INFO 1125 - IT Essentials PC Repair II 4.5 Credits
INFO 1135 - IT Communication Skills 4.5 Credits
INFO 2220 - Cisco Enterprise Networking, Security, and Automation 4.5 Credits
INFO 2261 - Software Applications Support 4.5 Credits
INFO 2806 - Network Attacks, Intrusions, and Penetration Testing 4.5 Credits
INFO 2942 - Desktop Support Capstone/Internship 4.5 Credits

Note:

The degree option is an area of interest within a program. Although students may complete single or multiple options within this program, only the major degree is awarded.

Associate in Applied Sciences General Education Requirements (22.5 credit hours)

The following are General Education requirements for an Associate in Applied Sciences degree (AAS). Students may not use the same course to satisfy more than one degree requirement.

Communication

1 Course 4.5 credit hrs.

Select 1 Level I course from the list of Communication General Education courses in the current course catalog.

Gen Ed Communication course options

Quantitative/Numeracy

1 Course 4.5 - 5.0 credit hrs.

Please check your degree program for recommended Math course.

Select 1 college level math course from the list of General Education math courses in the current course catalog.

Gen Ed Math course options

*Based on the Math course you select, pre-requisites may be required.

Critical Thinking/Creativity & Social/Cultural Awareness

1 Course 4.5 credit hrs.

Select 1course from the list of Humanities or Social Sciences General Education course options in the current course catalog.

Gen Ed Humanities course options

Gen Ed Social Science course options

Scientific Inquiry

1 Course 4.5-6.0 credit hrs.

Select 1 course from list of Natural or Social Science General Education courses in the current course catalog.

Gen Ed Natural Science course options

Gen Ed Social Science course options

*Students choosing a Social Sciences course to satisfy the Scientific Inquiry requirement should take a Humanities course to satisfy the Critical Thinking/Creativity and Social/Cultural Awareness competency.

Professionalism/Life Skills & Information Literacy

1 Course 4.5

Select one of the following courses.

EXPL 1000 - Exploratory Studies
INFO 1001 - Information Systems and Literacy
HMRL 1010 - Human Relations Skills