Apr 03, 2025

2021-2022 Course Catalog

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2021-2022 Course Catalog [ARCHIVED CATALOG]

Customer Service Representative (PSCSD)

Award: Career Certificate
Pathway to Associate Degree: General Studies (GSAAS)

This career certificate prepares students to work as customer service representatives for business and industry.

Course Requirements for Customer Service Representative (27 credit hrs.)

BSAD 1000 - Introduction to Business 4.5 Credits
INFO 1001 - Information Systems and Literacy 4.5 Credits
INFO 1008 - Business Office Communications 4.5 Credits
INFO 1010 - Customer Service Skills 4.5 Credits
INFO 1228 - MS APPLICATIONS I 4.5 Credits

Select one of the following:

HMRL 1010 - Human Relations Skills 4.5 Credits
INFO 1000 - Workplace Skills for It Professionals 4.5 Credits
WORK 1400 - Employability Skills 4.5 Credits