INFO 2261 - Software Applications Support

4.5 Credits

Students study concepts associated with providing software application support while working on the IT service desk. Students focus on topics such as the Windows desktop software environment, using the event viewer and command-line tools to troubleshoot software issues, and using software logs, tools, and troubleshooting techniques. Problem-based scenarios and simulations are two tools used to practice software application support as a service desk technician.

Lecture Hours: 4.5
Lab Hours: 0.0
Internship Hours: 0.0
Clinical or Practicum Hours: 0.0

Course Objectives

Practice troubleshooting techniques used in the Windows desktop environment.
Use the Windows Event Viewer to identify causes of software application issues.
Use industry standard software tools to troubleshoot problems.
Specify the uses of software logs in the software support resolution process.
Employ industry standard software deployment tools for the desktop environment.
Conduct identification and resolution of common Microsoft Office software problems.
Provide remote assistance to users to troubleshoot solutions for software issues.
Write technical documents.
Troubleshoot mobile device applications using Mobile Device Management.
Use cloud-based software applications to assist customers requiring technical assistance

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