INFO 1022 - Business Telecommunication Systems

4.5 Credits

Students study the concepts, standards, and practices associated with supporting business telecommunication systems equipment. Students focus on topics such as the technologies behind digital and analog communication, IT networking basics as applied to telecommunication systems, digital phone technology, voice over internet protocol (VOIP) technology, and the tools used to develop knowledge, skills, and abilities to effectively contribute to a robust telecommunication system.

Recommended: INFO 1001, INFO 1002, and INFO 1003

Lecture Hours: 4.5
Lab Hours: 0.0
Internship Hours: 0.0
Clinical or Practicum Hours: 0.0

Course Objectives

Identify product examples for the four application areas (IP Telephony, e-Business, Multimedia Messaging, Customer Relationship Management).
Determine communication resources required for each information type.
Classify the relationship between two data centers.
Classify data uses based on the signal type.
Design a telecommunication solution.
Diagram the operation of the Domain Name System.
Align TCP/IP protocol layers to the OSI model layers.
Design a network with data segregated by VLAN.
Design network to provide VOIP and analog telephone connectivity.

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